All About the User Experience: Researcher Perspectives on Access, Privacy, and Security in Scholarly Communications
Tuesday, November 6, 2018 9:00am – Noon
Today's researchers have enough on their plates without having to worry about off-campus access to content, who is monitoring their use of information resources and why, and what happens if there is a security breach. Publishers, platform, and service professionals rarely use their own tools in the way researchers do, so they may not understand the growing frustration around these three intertwined topics. Librarians are often left trying to help confused and frustrated users and trying to communicate with information providers to improve the situation for all. With illegal use of private data, data theft, and increasing demands for more control over personal data, it's time to hear from researchers about their experiences in navigating the world of content and services within the library and beyond, and craft strategies for staying focused on the user experience. What do researchers think about how platform and service companies should manage the delicate tradeoff between personalization and privacy? How might new regulations affect the provider-researcher relationship? How can libraries manage these same concerns for their researchers? Join us to better understand the end user perspective and the hurdles researchers face daily in conducting their research by hearing directly from them, and leave with strategies for looking at your platforms and services in new ways. With a roundtable format and time for an open mic session, we will craft a lively interactive session to place the focus back on the researcher.
Lisa Hinchliffe, Professor/Coordinator for Information Literacy Services and Instruction in the University Library, University of Illinois at Urbana-ChampaignLes Lenert, Medical University of South CarolinaHarish Maringanti, University of UtahBriana McGinnis, College of CharlestonDavid Preston, The CitadelHeather Staines, Director Business Development, Hypothes.is
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